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SHIPPING AND RETURNS

Here at TTC Craftworks, we make everything to order. Due to the nature of the work, we have a blanket wait time of 4-10 weeks. The wait time is different for every product however this can be discussed prior to order.

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We aim to get your parcel to you in the fastest time possible. However, delays happen, which we will inform you of as soon as we know. We ask for your patience and understanding in these times. 

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Any postal delays due to strikes will be updated on this page. 

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PLEASE NOTE: Using the 'Custom Order' option at checkout on regular orders to gain free shipping will be refunded and cancelled. 

UK Orders

Standard Parcel £8.50

Large Parcel £15

EU orders

Parcel £40

united states & Canada orders

Parcel £60

Australia

Parcel £50

Custom Orders

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When ordering a custom weapon please select 'Custom Order' as your delivery method. Due to the sizing difference of every order, shipping varies. When being quoted for your weapon the shipping will not be included, this is due to us not being able to quote this until it has been weighed and measured. Once your item is ready we will then send you the price of shipping, we will not be able to send your item prior to payment. If you would like to arrange your own shipping please do let us know. Rest assured we do our best to get your item to you in the fastest and cheapest way possible.

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ORDERS OUTSIDE OF THE UK 

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You as the buyer are liable for any customs charges on import.

Return Policy

  • If you suspect your item is damaged despite adhering to the “Fair Use” terms, you are to contact TTC Craftworks with the subject heading “RMA REQUEST”.

  • Please include an accurate description of your action which caused the breakage and include clear photographs of the damage.

  • Also include your Name, Address, and Contact Number

  • TTC Craftworks will contact you once we have reviewed your claim with a decision on the appropriate course of action.

  • TTC Craftworks may also ask for the product to be returned prior to a decision being made if the nature of damage to the product cannot be identified exclusively from the photos.

  • If authorized, an RMA number will be sent to you via email with instructions to return the item to us for repair, replacement or credit.

  • Please send items using a tracked and signed for postal service as items lost in transit are not refundable and will need to be claimed against by you.

  • Postage costs are not refunded.

  • If the RMA requires a full replacement and no item exists in stock, there will be a potential 14 working-day period where a replacement is made.

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